Here are two brief examples of how we create customized solutions, and of the results they bring:

Client: Canada's Largest Cable T.V. and Communications Company
Assignment: To train front-line technicians to feel comfortable and confident selling cable products and services in addition to their existing service and installation responsibilities.
Solution: We invested over two weeks on in-the-field research with cable technicians in Toronto, Kitchener and Newmarket. We also spent time interviewing management level personnel on specific areas where they felt skills needed to be developed. Using the information gained from this discovery exercise, we designed and delivered a customized "building block" sales skills training program to cable technicians in all major population centres in Ontario as well as New Brunswick and Newfoundland.
Result: The client registered an immediate improvement in qualified sales from technicians - in some cases a doubling or tripling of sales results immediately following training. Through the introduction of recommended incentive programs, technicians were encouraged to deploy new sales skills to achieve success in reaching reward targets. The client then extended the training program to include independently contracted cable technicians - with similar results.

Client: International Travel Agency (Australia, Canada and U.S.A.)
Assignment: Extremely fast corporate growth meant internal training programs were struggling to keep pace with the influx of new hires on top of the training needs of existing sales consultants. The company had never outsourced training before and had very specific needs in terms of dovetailing the outside training program with existing internal courseware.
Solution: We invested time in client's travel agencies observing agent/customer interactions, gaining first-hand knowledge of challenges and opportunities. We then designed and delivered a customized program focusing on specific skill sets that were relevant to both face-to-face and telephone selling opportunities.
Outcome: Documented 35% increase in agent-generated revenue the first month after training. Training program extended to include all customer-facing employees.

These are just two of our many success stories. Whatever your needs, we can find the solution that is right for you.